Terms & Conditions

This Policy is projected to all personal information and sensitive personal data or information that is given by or obtained from any person who visits or uses or accesses the website ("User"). We reserve the right to modify or review the details of this Policy without prior notice and the revised Policy will be in effect from the day of uploading.  Therefore, Users are requested to periodically visit the website and review the policy.

    General

  • About

    This website (”http://www.bookmyexperiences.com”) is operated by Kit My Trip Limited. Throughout the website, the terms “we”, “us” and “our” refer to Kit My Trip Limited. We offer this website, including all information, tools and services available through this website to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

    Please read these Terms of Service carefully before accessing or using our website. By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this website.

    By visiting our website and/or purchasing/ renting something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein. These Terms of Service apply to all users of the website, including without limitation users who are browsers, vendors, renters, merchants, and/ or contributors of content.

    You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

    The customers who are using the website and are Minor/ under the age of 18 shall not register as a user of the website and shall not transact on or use the website ( Age of consent is mentioned as per the applicable law)

    If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

    If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection

  • Site Uptime

    We take all reasonable steps to ensure that the website is available 24 hours every day, 365 days per year. However, websites do sometimes encounter downtime due to server/other technical issues. Therefore we will not be liable if this website is unavailable at any time.

    If you wish to reach us at any such time, please do not hesitate to send us an email at experiences@kitmytrip.com

  • Privacy Policy

    We will collect and use personal information in accordance with our Privacy Policy. Please check on our website: https://www.bookmyexperiences.com/privacy

  • Compliance

    You are prohibited from using any of the BookMyExperiences or services and the websites or its content:

    For any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

    for transmitting any worms or viruses or any code of a destructive nature.

    for any unlawful, obscene or immoral purpose;

    to solicit others to perform or participate in any unlawful acts;

    to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances;

    to infringe upon or violate our intellectual property rights or the intellectual property rights of others;

    to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;

    to submit false or misleading information;

    to collect or track the personal information of others;

    to spam, phish, pharm, pretext, spider, crawl, or scrape;

    to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet.

    Not posting commercial messages to Usenet groups without prior permission

    Not attempting to send junk e-mail or spam to anyone who doesn't want to receive it

    Not attempting to mail bomb a site with mass amounts of e-mail in order to flood their server

    We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses

  • Inaccuracies, Omissions and Timeliness of Information

    Whilst we endeavor to keep the website up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Images of products on this website are for illustrative purposes only.

    The website may contain certain historical information or typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or the website is inaccurate at any time without prior notice (including after you have submitted your order).

    You agree that it is your responsibility to monitor changes on the website.

    No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

  • User Comments, Feedback & Other submissions

    If, either at our request or otherwise, you send certain specific submissions (for example contest entries) or creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'Comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us.

    We are and shall be under no obligation to maintain any comments in confidence, to pay compensation for any comments, or to respond to any comments unless otherwise stated in advance.

    We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

    You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website

    You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments.

    You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

  • Security

    Our online store is PCI DSS compliant using a 256-bit encryption certification for handling order and payment transactions. All information is encrypted. Your Credit Card details are never stored on the server or nor our company database at any time. We will take all reasonable precautions to keep the details of your order and payment secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorized access to information provided by you.

  • Indemnification

    You agree to indemnify, defend and hold harmless Kit My Trip Limited and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees ( “Associates”) , harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

  • Legal Liability

    We alongwith our Associates cannot be held liable either for breach of contract or negligence or any other liability arising under or in relation to your use of the website.

    You must bear the risk associated with the use of the internet. Whilst we will continually work to ensure the material presented on the website is accurate, we cannot be held responsible for any errors and/ or omissions and any resulting business/ revenue loss.

    We alongwith our Associates cannot be held liable for any security or privacy breach of your personal data provided on our Website except to the extent that the same is catered for under the laws of England and Wales, United Kingdom .

  • Governing Law and Jurisdiction

    These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of England and Wales, United Kingdom.

    Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of the UK.

    United Kingdom of Great Britain and Northern Ireland is our country of domicile.

  • Changes to the Terms and Service

    We reserve the right to, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes.

    Your continued use of or access to our website or the Service following the changes indicates your agreement to be bound by the new Terms of Service

    If you do not wish to accept the new Terms you should discontinue using our Website or services.

    You can review the most current version of the Terms of Service at any time on this page.


  • About BookMyExperiences Service

  • Booking Confirmation

    Certain Services are stated to be subject to instant confirmation. Other than these services, any required time for confirmation as stated on the website is solely for reference only. Actual time required for confirmation may vary.

  • Purchase and Use of the Vouchers/Tickets

    Through this Website, you may purchase vouchers from BookMyExperiences for the Services (“Vouchers”) offered by the Operators in the various destinations. Subject to the policy of the relevant Operator, you will receive an email confirmation of your purchase that will contain a Voucher confirmation number (“Confirmation Number”) and a printable version of your Voucher.

    In order to use your Voucher, you must appear in person at the meeting point designated by the relevant Operator on time, and present such documents and/or information as may be required by the Operator, that may include your Confirmation Number and/or your printed Voucher. If you fail to appear on time or to provide the required documents or information, no refunds will be granted.

    An Operator may also require you to provide an identification document bearing your photo in order to use your Voucher. Neither BookMyExperiences nor the Operator is responsible for lost, destroyed or stolen Vouchers or Confirmation Numbers. Vouchers will be void if the relevant Services to be provided are prohibited by law. If you attempt to use a Voucher in an unlawful manner (e.g., you attempt to use a Voucher for wine tasting when you are under the legal age to do so), the respective Operator may refuse to accept your Voucher, and no refunds will be granted.

  • Terms of the Vouchers

    The Terms of Use for each Voucher may vary amongst Operators and any restrictions that apply to the use of such Voucher, including but not limited to a minimum age requirement, will be conveyed to you at the time of purchase on the Website.

    Vouchers are admission tickets to one-time events ('Events'): the date(s) on which a Voucher can be used will be stated on the Voucher. If you do not use your Vouchers on or by the date(s) noted on such Vouchers, except as expressly set forth therein, no refunds will be granted.

  • Cancellation of Vouchers

    You may cancel your Voucher by contacting BookMyExperiences customer service within the cancellation period, as stated at the time of purchase on the Website. Cancellation windows vary on a case by case basis. A Voucher cancelled with the required notice will be refunded in full to the credit card you used to purchase such Voucher.

    The Operator, not BookMyExperiences, is the offeror of the Services for the Events, to which the Vouchers correspond to, and is solely responsible for accepting or rejecting any Voucher you purchase, as related to all such Services.

    Please directly consult with the Operator if you have any enquiries or complaints in respect of the Service you received in connection with your Voucher. Except as expressly set forth herein, all fees paid for Vouchers are non-refundable. Prices quoted for Vouchers are in the currency stated on the Website at the time prior to purchase.

    If an Event which you have purchased a Voucher for is cancelled by the Operator, BookMyExperiences will notify you as soon as reasonably practicable, and will process a full refund to the credit card you used to purchase such Voucher.

  • Required Assistance

    If you attempt to use a Voucher in accordance with this Terms of Use and the additional terms and conditions applicable to such Voucher and you are unable to do so (due to the fault of the Operator or otherwise), please contact BookMyExperiences at experiences@kitmytrip.com, and BookMyExperiences will try to liaise with the Operator for an appropriate remedy.

  • Additional Charges

    BookMyExperiences reserves the right to require payment of fees or charges for any Services offered by BookMyExperiences. You shall pay all applicable fees or charges, as described in this Website in connection with such Services selected by you.

  • Modifications to Charges

    BookMyExperiences reserves the right to change its price list for fees or charges at any time, upon notice to you, which may be sent to you by email or posted on this Website. Your use, or continued use, of the Services offered by BookMyExperiences following such notification constitutes your acceptance of any new or revised fees or charges.

  • BookMyExperiences’ Rights and Obligations

    BookMyExperiences reserves the right to deny and cancel bookings or purchases of any Services that are deemed in violation of this policy. Such a determination is at BookMyExperiences’ sole discretion.

    BookMyExperiences intends to offer or procure the Operators to offer the Services to you at the best price available on the market. You acknowledge and agree that all taxes and additional fees for particular Services that may be payable for using the Services are expressly excluded in determining the best price.

    Whilst the Operators are required to provide BookMyExperiences with accurate and updated prices of the Services on this Website, BookMyExperiences cannot guarantee that all prices for the Services provided by the Operators are accurate and updated at all times.

    The above terms and conditions & return policies are applicable to all BookMyExperiences users worldwide.

  • Experiences/Attractions

    The attractions are provided by Rayna Tourism. Kit My Trip Limited, UK provides the software services platform to advocate/promote attractions from Rayna Tours to the customers. Customers can complete the booking/reservation via BookMyExperiences, and the e-tickets/vouchers will be issued instantly via email.


  • Discounts

  • Discount Coupons

    BookMyExperiences Discount Coupons are coupons with a one-time use and will not be returned if used that will be sent to your designated email address or has been distributed via a voucher, applied directly to your booking, which may be used in exchange for discounts of future bookings on the BookMyExperiences Booking Platform. For the avoidance of doubt, once you have used the BookMyExperiences Discount Coupons on the BookMyExperiences Booking Platform, such Discount Coupons will not be returned or refunded under any circumstances.

  • Abuse of Discounts

    In the event where it has come to BookMyExperiences attention that the BookMyExperiences Discount Coupons were earned in a fraudulent manner, in a manner that violates this Terms of Use or in a manner otherwise not intended by BookMyExperiences, BookMyExperiences reserves the right to the following: (a) Termination of your BookMyExperiences Account with immediate effect; or (b) Cancellation of all BookMyExperiences Discount Coupons as previously accrued; or (c) Refusal of the provision of the Services to you; or (d) Any other measures as deemed appropriate by BookMyExperiences at its sole discretion.


  • Interaction with Third Parties

  • Links to Third Party Websites

    This Website may contain links to third party websites or services (“Third Party Websites”) that are not owned or controlled by BookMyExperiences, or the Services may be accessible by logging in through a Third Party Website. Links to Third Party Websites do not constitute an endorsement or recommendation by BookMyExperiences of such Third Party Websites or the information, products, advertising or other materials available on those Third Party Websites.

    When you access Third Party Websites, you do so at your own risk. You hereby represent and warrant that you have read and agree to be bound by all applicable policies of any Third Party Websites relating to your use of the Services and that you will act in accordance with those policies, in addition to your obligations under this Terms of Use.

    BookMyExperiences has no control over, and assumes no responsibility for, the content, accuracy, privacy policies, or practices of or opinions expressed in any Third Party Websites. In addition, BookMyExperiences will not and cannot monitor, verify, censor or edit the content of any Third Party Website. By using the Services, you expressly relieve and hold BookMyExperiences harmless from any and all liability arising from your use of any Third Party Website.

    Your interactions with organizations and/or individuals found on or through the Services including but not limited to the Operators, including payment and delivery of goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such organizations and/or individuals.

    You should conduct whatever investigation you feel necessary or appropriate before proceeding with any online or offline transaction with any of these third parties.


  • BookMyExperiences’ Responsibility

  • You agree that BookMyExperiences shall not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings. If there is a dispute between participants on this site, or between users and any third party, you understand and agree that BookMyExperiences is under no obligation to become involved. In the event that you have a dispute with one or more other users or third parties, you hereby release BookMyExperiences, its holding companies, subsidiaries, officers, directors, employees, agents, and successors in rights from claims, demands, and damages (actual and consequential) of every kind or nature, known or unknown, suspected or unsuspected, disclosed or undisclosed, arising out of or in any way related to such disputes.


  • Passports, Visas & Insurances

  • Your Responsibilities

    It is the responsibility of all passengers, regardless of nationality and destination, to check with the consulate of the country they are visiting for current entry requirements.

    As visa and health requirements are subject to changes without notice, BookMyExperiences recommends that you verify health and visa requirements with the appropriate consulate prior to departure.

    BookMyExperiences strongly recommends that you purchase a comprehensive travel insurance policy prior to departure.


  • Miscellaneous

  • Severability

    If any provision of this Terms of Use is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that this Terms of Use shall otherwise remain in full force and effect and enforceable.

  • Assignment

    This Terms of Use is not assignable, transferable or sub-licensable by you except with BookMyExperiences’ prior written consent. BookMyExperiences may transfer, assign or delegate this Terms of Use and its rights and obligations without prior notice to you.

    The Terms of Use have been drafted and shall be construed, in the English language. Any translation of the Terms of Use is solely for reference only. In the event of inconsistency between the English language version and a translated version, the English language version of the Terms of Use shall always prevail.

  • Contact

    Please contact BookMyExperiences at experiences@kitmytrip.com to report any violations of this Terms of Use or to pose any questions regarding this Terms of Use or the Service.

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