Frequently Asked Questions



Booking an Experience

How do I make a booking?

- Select an activity or attraction. Click the Tour Date to check for availability and select a date. Only available dates will be highlighted.
- Some tours have multiple options that will appear on the main page eg: tour language, seating, public group or private tour, etc. Be sure to select the options relevant to you. You’ll then be prompted to select your desired starting time (if applicable) and the number of participants in your group. Then click ‘Continue’
- Fill in your personal information and payment details on the following page and click ‘Confirm booking’
- Once you submit your booking the reservation will be confirmed and you will receive an email , this will not be your ticket. In most cases booking is confirmed immediately after purchase or in the next few hours - unless indicated otherwise on the activity description. You’ll receive the ticket voucher via a separate email. Please print your ticket (unless it’s a mobile voucher) and bring it to the meeting point stated on the ticket.

Do I need to register in order to make a purchase?

You can either register online or continue as a guest when making a purchase. We recommend that you register and create an account so you can access your order directly on our BookMyExperiences website anytime, anywhere; and also receive various offers and discounts.

Once I’ve booked Is my reservation confirmed?

In most cases booking is confirmed immediately after purchase or in the next few hours - unless indicated otherwise on the activity description. You’ll receive a booking confirmation e-mail which is NOT your ticket and another email with the voucher. If you’re a registered client you can confirm and also download your vouchers, directly from your account. If you’re not registered and fail to receive your confirmation email, check your SPAM Folder or contact us at experiences@kitmytrip.com.

After I make a booking, how long will I wait to receive my voucher?

Different activities have different confirmation times which are indicated in the activity details. Most activities are either instantly confirmed or confirmed within 24 hours.

What’s the difference between an open ticket, a day ticket & a reservation ticket?

With an open ticket you can enter a museum, exhibition, or any other attraction during operating hours, without having to decide a specific day and time. The day ticket is valid for the whole day (24hrs- during working hours of the activity) that you reserve, without a specific time, while the reservation ticket is valid only on the day and the time that you select during the purchase.

Why do I need to choose an entry time?

Our tickets allow you to access activities with priority entries. As some attractions may have alloted number of people to enter at a give time.

Can you provide transportation services to/from my hotel?

Many of our guided tours include transportation to and from your hotel. Please check the ‘What’s included’ section of the product's page to check if this service is available.

Do you offer tours and activities in my travel destination?

We offer currently over 120 attractions and activities across 6 destinations. Simply search by destination.

Can I book flights, hotels or car rental through you?

BookMyExperiences does not offer bookings for flights, car rental or hotels. We specialize in sightseeing tours, excursions, attractions and events.



Payments

Which currencies does BookMyExperiences accept?

BookMyExperiences displays activity prices in a number of currencies. The price can be viewed in USD, HKD, SGD, THB, CNY, MYR, EUR & GBP but the billing currency would remain USD, the credit card statement would show the price in USD. BookMyExperiences does not charge any service fees or additional fees. If for some reason you see any extra fees, please check with your credit card issuer.

How can I see how much it will cost?

First choose your preferred currency from the drop down menu on the website or within your settings on the app. Check the cost of your preferred currency by selecting the package and date, then adjusting the units to reveal the final amount payable. Kindly note that due to currency fluctuation, the cost of the same activity may marginally change from time to time.

Whilst BookMyExperiences does not charge any handling fee in addition to the amount stated on our platform, foreign transaction fees may be levied by your card's issuing bank if you pay in a non-local currency. Please check with your bank if you have any queries prior to making a purchase.

Is my payment secure?

Yes, we use an online payment system that is internationally recognized and entirely secure. It protects against fraud and unauthorized transactions by encrypting your payment information.

What type of payment options do you accept?

BookMyExperiences accepts all major international credit cards like Visa and Mastercard, and the leading digital wallet payments such as Apple Pay and Ali Pay, with more convenient payment options coming up soon, and guarantees the highest standards of security and control.

When am I charged for my booking?

Your credit card will be charged immediately upon booking. If the local tour operator does not accept your booking, the charged amount will be credited back to the account from which the charge was drawn at no extra cost.



Changes and Cancellations

Can I make changes to my booking?

It may be possible to make changes to your reservation, however this depends upon the type of change required and is at the discretion of the travel service provider. Contact BookMyExperiences Customer Care with your booking code and we’ll be able to advise you if the change is possible. Please select your tour carefully, as not all travel service providers will accept changes once you’ve received confirmation of your reservation.

How do I cancel a booking?

Unfortunately, not all tours and tickets can be cancelled as it depends on the policy of the individual travel service provider. Details can be found both on the product page and voucher. While we do our best to accommodate our customers, we must conform to our partner's policies. If you would like to cancel your booking write to experiences@kitmytrip.com



Resolve a Problem

I booked an activity but haven’t received my tickets or voucher. What should I do?

Check your spam folder. Otherwise, we may have sent you an email stating when you can expect your voucher. While we’ve successfully received your reservation we might be waiting for further confirmation from the tour organizer. You’ll receive the tickets by the date stated in the email. If you haven’t received an email or your voucher contact us at experiences@kitmytrip.com

What happens if I lose my voucher or delete my payment confirmation email?

If you’re registered all of your purchase details can be viewed in the profile you created at registration. If you made a purchase as a guest, send an email to experiences@kitmytrip.com, and we’ll resend you the reservation confirmation. If the reservation requires a print-out voucher, you must reprint the voucher to access your activity.

What should I do if I have a problem after my purchase or during a tour?

Check the information on your order voucher and search here on our FAQs. If you don’t find an answer, contact us at experiences@kitmytrip.com

I forgot to print out my voucher, can I use my smartphone instead?

Most, not all tour operators accept e-tickets upon entry, as they will be scanning the bar code/QR code that's in it. However, we recommend that you bring a print-out copy of your voucher.

What do I do if I am late for my tour?

Yes. Refer to the contact details listed on your voucher and contact the tour operator for instructions. There’s no guarantee you’ll be able to join your tour at a later departure, as they may be fully booked. Please allow sufficient time, whenever possible, to reach the departure point in time for your tour. Many travel services carry heavy cancellation penalties.

I can’t find a specific product. Can you help me?

You can type your desired product on our search bar and verify if it’s available. If it is not available, feel free to send us any recommendations to experiences@ktmytrip.com.

What do I do with my voucher?

The voucher will be emailed to your after receiving a confirmation email from BookMyExperiences.



Contact Us

How do I contact BookMyExperiences?

Feel free to send us an email to experiences@kitmytrip.com or contact us by WhatsApp at +447897204030.

What are your Customer Care opening hours?

We offer 24/7 customer support via WhatsApp and email.

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